Customer Service Specialist Sandyford - €34,000

Are you looking for your next step in Customer Support that will help build you a successful and stable career?

YES! Tell me about the opportunity!

An industry leader in the Automotive and Car leasing Industry with offices based all across Europe! They provide business vehicles to thousands of companies world wide every year and their expanding their customer support and client team! They work with the main car suppliers in the world including Volkswagen, Ford, Audi, BMW, Tesla and Range Rover to name a few!

Based in Sandyford, Co Dublin they’re hugely established and respected in there Industry with a fantastic back catalogue of successes and achievements.

To be considered for interview, your skills and experience will include:

• Energetic self-starter with ability to work well under pressure
• Strong problem solving and troubleshooting skills
• Experience handling high volume of inbound calls
• Excellent communication skills with an ability to multitask and deliver results in a face paced environment
• Fluent English speaker
• 1+ years call centre / customer service experience

On successful hire, your duties and responsibilities will include:

• Answering a high volume of inbound customer calls
• Work closely with the customer support, services, and sales teams to communicate customer requirements and ensure timely resolution of support queries
• Entering Sales Orders onto our SAP system as accurately as possible
• Monitoring customer emails daily to ensure timely resolutions
• Contribute to the customer support team KPIs, sales targets and compliance procedures
• Be the voice of the customer internally
• Build strong internal & external relationships across the organization
• Contribute to and help manage the customer facing FAQ and knowledge base

What they offer you:

• Excellent remuneration €33,000 - €36,000 + bonus
• Pension Plan
• Health Insurance
• Up to 25 days annual holidays

Location:

This is a full time permanent position and the role will be based in their head office in Sandyford, County Dublin. To find out more please contact Jordan on +353 1 632 5060  or jordan.keating@recruiters.ie. No Visa sponsorship provided. Ideal candidate is already living in Ireland!

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