Insurance Customer Care Advisor - APA or QFA

Company: Insurance Broker

Location: Galway, Ireland ( Hybrid - 1 or 2 days a week to the office)

 

Are you passionate about providing exceptional customer care and making a positive impact on people's lives?

My client is seeking a dedicated and enthusiastic Customer Care Advisor to join their dynamic team in Galway.

 

As a Customer Care Advisor in the Life Insurance department, you will play a pivotal role in delivering unparalleled service to their valued clients. If you are a skilled communicator, have a strong commitment to customer satisfaction, and possess a background in financial services, we want to hear from you!

 

Position Overview:

As a Customer Care Advisor, you will be at the forefront of our commitment to outstanding customer service in the Life Insurance sector. You will engage with their clients, addressing their inquiries, and providing insightful advice on life cover, critical illness cover, savings, and investments. Your role will contribute to their client's financial security and peace of mind.

 

Key Responsibilities:

• Exceptional Customer Service: Deliver an exceptional customer experience by understanding client needs, offering tailored solutions, and ensuring their concerns are resolved promptly and effectively.
• Policy Expertise: Utilize your expertise in Life Insurance to assist clients in understanding their policies, making informed decisions, and providing guidance on policy details.
• Claim Pre-Vetting: Play a crucial role in the claims process by reviewing and validating insurance claims, ensuring accuracy and adherence to company policies.
• Professional Communication: Contact clients in a professional and compliant manner, demonstrating effective communication skills and a strong commitment to ethical conduct.
• Collaboration: Work collaboratively with our Life Insurance team and Financial Advisors, sharing a common goal of providing exceptional service to our clients.

 

Qualifications and Skills:

• QFA qualification or APA certification in Life, Savings, and Investments is required.
• Strong customer-centric approach with a genuine passion for delivering excellent service.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly.
• Detail-oriented mindset with a focus on accuracy and compliance.
• Professional and ethical conduct in all interactions.
• Collaborative team player with the ability to work effectively in a dynamic environment.
• Previous experience in a customer-facing role, preferably in the insurance or financial services sector.

 

Why Join?

• Meaningful Work: Make a difference in people's lives by providing crucial guidance on life insurance and financial security.
• Professional Growth: Opportunities for career development and advancement within a reputable insurance brokerage.
• Dynamic Environment: Collaborative and inclusive workplace that values diversity and innovation.
• Client-Centric Approach: Join a team that is dedicated to exceeding client expectations and building lasting relationships.
• Training and Support: Receive comprehensive training and ongoing support to excel in your role.

 

 

If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at +353 15225356 or send us your updated CV to iraia.sanchez@recruiters.ie

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